Knowledge Base

How Does The Back To Base Warranty Work?

Some of our hardware comes with a back to base warranty. The duration of this warranty is dependant on the item and will be outlined in your original order. If you do find a fault with a piece of hardware that is under warranty you should contact our support team first so they can attempt to troubleshoot the problem. If the support team is unable to resolve the problem over the phone they will ask you to send the item back to our head office for testing and repair.

You will need to cover any costs in getting the item back to our office and once repaired/tested/replaced we will cover and costs to get the item back to you. Any items you are sending in for warranty should be sent with all cables and parts unless otherwise advised by one of our technicians. All warranty items should be sent to -

Tower Systems
3A Lynch Street
Hawthorn 
Victoria 3122

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